Frequently Asked Questions
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All our candles are carefully packed and transported inside a white box.
Hearth & Scent is dedicated to using natural eco-friendly ingredients as much as possible and its the same for our packaging too - our boxes are 100% recyclable, don’t have nasty inks or toxic glues.
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There are many benefits of using a blend of Coconut and Soy wax, we use a particular ratio of these 2 waxes to produce exceptional results in our candles:
Cleaner burn-Plant-based coconut and soy wax produces minimal soot and, more importantly, releases fewer pollutants into the air around you, providing you with a much cleaner, healthier experience.
Superior scent throw- Coconut wax is the best at holding onto and dispersing fragrance oils, whilst the soy component adds stability, giving you a strong fragrance not only when it’s lit but also when it’s unlit too!-giving you constant fragrance in any space ( just remember to remove the lid)
A much longer burn time- the dense, low-melting point of our wax means the candle burns slower and more evenly, making our candles last significantly longer. On average, our jars burn for 30-40+ hours, depending on the environment and how the candle is cared for.
Eco-Friendly and sustainable-Both ingredients come from renewable, biodegradable plant-based resources.
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Currently, Hearth & Scent is a proud UK-based business. If you do have any international requirements, these can be discussed through the Contact Us page.
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Often issues with candles can be avoided; that’s why we’ve created a Candle Care page, and we also send our candles out with a Candle Care Card -take some time to scan through the basics before lighting your candle. Once you know the secrets, you'll find things like tunnelling and soot disappear forever!
If there is still an issue, contact us or visit our Returns page.